Terms and Conditions efective of the 7th of June 2025

1. Introduction

These Terms and Conditions govern the provision of handyman services by Handyman Plus Van, operated by Ian Croasdell ("the Handyman," "I," "me," or "my"). By booking services through my website or other communication channels, you agree to be bound by these Terms.(handymanplusvan.com)

2. Scope of Services

I offer a comprehensive range of handyman services, including but not limited to property maintenance, repairs, installations, and related tasks. Services are primarily provided in the Swindon area.(handymanplusvan.com)

3. Service Requests and Bookings

• Booking Process: Services can be requested via my website, WhatsApp, text, or email. Upon receiving your request, I will respond to discuss the project, provide estimates, and schedule appointments as necessary.(handymanplusvan.com)
  
  
  

• Booking Confirmation: A booking is confirmed only upon receipt of a deposit, if required, and agreement on the scope of work.
  
  
  

• 4. Pricing and Payment

• Pricing: Prices are based on the scope of work and will be discussed and agreed upon during project consultations.(handymanplusvan.com)
  
  
  

• Payment Methods: Payments can be made via PayPal, bank transfer, or cash. Invoices are issued through QuickBooks.(handymanplusvan.com)
  
  
  

• Deposit Requirement: For certain projects, a 50% deposit may be required to secure the booking, with the remaining balance due upon completion.
  
  
  

• 5. Cancellations and Rescheduling

• Cancellation Policy: Cancellations require a minimum of 7 days' notice to avoid potential cancellation fees. Full refunds are provided only if cancellations are made with at least 7 days' notice. No refunds will be issued for cancellations made less than 7 days before the scheduled service date, including rescheduling requests.(handymanplusvan.com)
  
  
  

• 6. Liability and Insurance

• Insurance: I maintain public liability insurance to safeguard against unforeseen events. Clients are encouraged to maintain their own insurance for additional coverage.(handymanplusvan.com)
  
  
  

• Warranty: A warranty for workmanship is provided on completed projects, subject to terms discussed and agreed upon during project consultations.(handymanplusvan.com)
  
  
  

• 7. Materials and Safety

• Materials: Clients are responsible for providing necessary materials and supplies for their projects unless alternative arrangements are agreed upon in advance.(handymanplusvan.com)
  
  
  

• Safety: Clients must ensure a safe working environment during project execution and disclose any hazardous conditions in advance.(handymanplusvan.com)
  
  
  

• 8. Van Removal and Item Moving Services

• Service Scope: I offer van removal and item moving services for non-dangerous items such as chairs, small furniture, and household items. Dangerous goods are not transported.(handymanplusvan.com)
  
  
  

• Distance Charges: The first 20 miles from B&Q Swindon are free. Beyond this, a charge of 45p per mile applies and will be invoiced at the end of the service.(handymanplusvan.com)
  
  
  

• Weight and Size Limitations: The maximum weight for any single item should not exceed 30 kg, and the maximum cargo space available is 1 m x 1.8 m x 3.5 m.(handymanplusvan.com)
  
  
  

• Booking: Bookings for item removal and moving services should be made through my website.(handymanplusvan.com)
  
  
  

• 9. Limitations of Service

Excluded Services: I do not offer rubbish collection and removal services, gas or electrical work, or climbing on sloped rooftops. For jobs involving such tasks, I recommend consulting with a licensed professional specializing in those areas.(handymanplusvan.com)

• 10. Service Areas and Minimum Booking Requirements

Primary Service Area: My primary service area is Swindon.

Out-of-Area Bookings: For locations outside of Swindon, such as Tetbury, a minimum booking of a full day (two consecutive 3-hour sessions) is required.

• 11. Dispute Resolution and Governing Law

Dispute Resolution: Any disputes or concerns regarding services provided should be promptly communicated, and I am committed to resolving them amicably and professionally.(handymanplusvan.com)

Governing Law: These Terms and any contractual agreements shall be governed by and construed in accordance with the laws of England and Wales.(handymanplusvan.com)

• 12. Modifications to Terms

Amendments: I reserve the right to amend these Terms as needed, with notifications provided through written communication or email.(handymanplusvan.com)

For inquiries or service requests, please contact me via email at iancroasdell@gmail.com or through WhatsApp at 07729689420.

© handymanplusvan.com all rights reserved

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• Previous Terms and Conditions for Booking Handyman Services

• Handyman Plus Van
  Operated by Ian Croasdell

• Effective Date: May 2025

• 
  

• 1. Scope of Services

• Handyman Plus Van offers a wide range of handyman services, including property maintenance, repairs, installations, flat roof repairs, and small moving/van transport jobs. Services are provided exclusively in Swindon, UK, and surrounding local areas.

• Please note: I do not provide services for:

• Gas work
  
  
  

• Electrical work
  
  
  

• Gardening or landscaping
  
  
  

• Sloped roof work
  
  
  

• Tip runs or waste collection
  
  
  

• Lifting any item over 15 kg
  
  
  

• For specialized tasks outside my scope, I recommend hiring licensed professionals.

• 
  

• 2. Service Booking Process

• All bookings must be made through:

• The Handyman Plus Van website (www.handymanplusvan.com)
  
  
  

• WhatsApp at 07729 689420
  
  
  

• Email at iancroasdell@gmail.com
  
  
  

• Once your request is received, I will review the details, discuss the project with you, provide an estimate, and offer you available slots for scheduling.

• 
  

• 3. Pricing, Deposits, and Payments

• 3.1 Pricing varies by task, season, and material needs.
  3.2 All large projects (e.g., kitchens, bathrooms, flat roofs) require a 50% upfront deposit to secure materials and hold the booking in my calendar.
  3.3 Payments can be made via:

• PayPal (iancroasdell@gmail.com)
  
  
  

• Bank Transfer (details provided on invoice)
  
  
  

• Cash (by prior agreement only)
  
  
  

• Invoices are issued through QuickBooks.

• 
  

• 4. Cancellations and Refunds

• Minimum 7 days’ notice is required for cancellations or rescheduling to qualify for a full refund.
  
  
  

• Cancellations made less than 7 days before the appointment date are non-refundable, including deposits.
  
  
  

• For changes, contact me as soon as possible.
  
  
  

• 
  

• 5. Liability, Insurance, and Warranty

• 5.1 I carry full public liability insurance.
  5.2 All workmanship comes with a limited warranty (details specific to the job and discussed during consultation).
  5.3 Clients are responsible for:

• Ensuring a safe working environment
  
  
  

• Providing correct materials (unless arranged otherwise)
  
  
  

• Disclosing any hazards before the work begins
  
  
  

• 
  

• 6. Materials and Project Supplies

• Clients may provide their own materials, but if I am to purchase materials on your behalf, full payment for materials is required upfront.
  
  
  

• I aim to recommend eco-friendly and sustainable options wherever possible.
  
  
  

• 
  

• 7. Van Transport & Moving Services

• 7.1 Transport is available for small household items (non-hazardous only).
  7.2 The first 20 miles from B&Q Swindon are free; beyond that, mileage is charged at £0.45 per mile.
  7.3 Max item weight: 30 kg | Max cargo space: 1 m x 1.8 m x 3.5 m
  7.4 Items must be ready at the agreed collection time; time overruns are billable.

• 
  

• 8. Payment Terms and Conditions

• Quoted jobs: Payment is due according to the invoice, with deposits required before work begins.
  
  
  

• Hourly bookings: Payment is due on completion of the session.
  
  
  

• Late payments: A late fee of £20 may be applied after 14 days past the due date.
  
  
  

• Commercial accounts: Payment within 30 days (with prior agreement only).
  
  
  

9. Privacy and Data Protection

All client data, including personal details and project information, is handled securely and used solely for service delivery purposes. I adhere to GDPR and UK data protection laws.

10. Disputes and Resolution

If you are unhappy with the work, please notify me immediately. I will make every reasonable effort to resolve concerns under my R.I.C.H. policy:
Realizing I Create Happiness — because your satisfaction matters.

Disputes are governed by the laws of England and Wales.

11. Contact Information

Ian Croasdell
Handyman Plus Van
📞 WhatsApp: 07729 689420
📧 Email: iancroasdell@gmail.com
🌐 www.handymanplusvan.com

© Handyman Plus Van 2025 — All Rights Reserved

Unauthorized use, copying, or distribution of this document is strictly prohibited.